Velofix is a full-service mobile bike shop equipped with all the tools, parts, and accessories to get the job done. We provide a convenient, premium-quality service experience to our clients at their homes or offices. Our goal is to save people time so they can do more of what they love – RIDE!
We are looking to fill a full-time Operator/Lead Mechanic position to help drive our continued growth in the cycling-friendly Boulder/Fort Collins territory. This is a salary-based position with competitive pay and the opportunity for profit-sharing and other benefits.
Responsibilities:
• Ensure all-around excellent customer experience from punctual arrival to departure. Velofix is built on referrals, so customer satisfaction is paramount
• Provide clients with a thorough service-writing experience, addressing all aspects of repair or maintenance for their bicycle, as well as other suggestions that may enhance their riding experience
• Proficiently execute assembly, repairs, and maintenance on all types of bicycles
• Be approachable and willing to educate customers on all bike-related issues
• Monitor and maintain an inventory of parts and accessories, submit and receive parts orders via online interface
• Maintain an organized, efficient work environment – our shop is customer-facing and needs to impress!
Qualifications:
• BBI/UBI or similar certification, or equivalent work experience
• Other certifications (STU, S-TEC, Specialized, Trek, etc.) desired
• Must have a clean driving record, and be comfortable driving in both urban and rural settings
• Excellent customer service and communication skills
• Enthusiastic and able to work under close scrutiny of the client
• Independent worker, able to manage time to meet scheduled appointments
• Discriminating attention to detail
• Managerial experience a plus
Working for us is not like any bike shop you have been in. Velofix mechanics are the face of our business and have the unique opportunity to interface with customers from start-to-finish of the work process, Get a chance to work in a variety of locations and environments, servicing bikes in one of the fastest-growing avenues of the bike industry (as evidenced by the fact that Velofix is one of the top ten fastest growing franchises in the US).
The ideal candidate is passionate about cycling, with an inclusive view of the bike industry – we are looking for individuals who pay the same attention to any bike, whether they are working on a top-level professional’s, a beginner’s, or their own.
Please submit a cover letter and resume:
trent@velofix.com
Thank you to all applicants; only those selected for interviews will be contacted.
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