Customer Service Specialist
Planet Cyclery aspires to be the premier provider of high quality bikes, components, and apparel for cycling enthusiasts of all abilities through unparalleled and personalized customer service. At the end of the day we’re passionate about getting more people out there pedaling!
Join a collective of cycling experts who bring passion to work everyday and service our community with omni-channel savings to the sickest products on the market with hands on customer service.
As one of the largest providers of highly affordable quality products Planet Cyclery is looking for a bike enthusiast with customer service and sales experience to enjoy providing excellent outbound sales support, updating inventory content information as it comes up, and resolving customer needs with a vengeance.
If you are someone in the bike industry looking for a non-retail environment or a change this could be the perfect job for you!
Job Requirements:
6 plus months of sales and customer service or bike industry experience.
Experience with Zendesk, Shipstation, or other programs
Prior bike experience is expected, Industry experience is ideal – bottom line you need to know how to ride a bike
Weekend availability as needed, overtime can be a sweet thing though
The “Daily Grind”:
Provide initial contact to web form clients via email, phone, and Live Chat
Up-sell and cross-sell while providing a delightful customer service experience
Monitor online reputation for customers posting positive and negative feedback
Delivery excellent customer experiences through collaboration with other departments
Provide real time feedback in how to improve the customer experience
The Team Expects [You to]:
Be ‘clocked in’ and ready to start on time always
Follow standard operating procedures or innovate them when necessary
Remain relevant in industry news, systems enablement, and company culture and vibes
A collective approach to getting it done right for the customer on time, every time
Salary:
$14 – Based on experience – see below
Experience:
Sales: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Bike Industry: 1 year (Preferred)
Benefits offered:
Paid time off
Work from home days after 6 months
Flexible schedules
Health insurance
Retirement benefits or accounts
Annual fitness credit $500
Employee discounts on pro deals
Group rides if you’re into that kind of thing
Typical start time:
8AM Typical end time: 6PM
Job Types: Full-time, Part-time
Salary: $14.00 to $17.00 /hour
Application Questions
You have requested that Indeed ask candidates the following questions:
How many years of Customer Service experience do you have?
How many years of Cycling Industry experience do you have?
How many years of sales experience do you have?
Are you able to work in Broomfield, CO 80021?
To apply or inquire for more information send email to: daniel@planetcyclery.com
I am interested in the Customer Service Specialist position you are advertising. I just retired from being a high school counselor for 44 years. I just moved to Colorado Springs a month ago. I have been an avid road cyclist for 30 years now and I have logged 14-20,000 miles each of the last 6 years. Those miles include commuting to work, club rides, distance cycling and races. I am a high energy guy and love to share my love for cycling. For 10 years I worked as a sales person (part-time) for Performance Bicycle in Tacoma. I participated in the UCI Gran Fondo championships in Italy in 2013, having biked from Tacoma to Santa Barbara 5 summers ago and 2 years ago road from Tacoma to Colorado Springs averaging 120 miles a day for 12 days.
I am only interested in part-time work and working in Broomfield is not really an option for me unless it was only periodically and on a weekend day.
Please give my application serious consideration. I would love to talk to someone about working for you.