Customer Service Coordinator Opening at Feedback Sports

This Position Has Been Filled

Summary:

We are looking for an enthusiastic individual to support all aspects of domestic and international customer service activities. This full-time entry-level position includes processing incoming phone, email, and chat communications. This important representative of Feedback Sports will be empowered to make final decisions on these customer service requests.

Job Duties:

• Handle all customer service requests for warranty, information and spare parts. This includes communications with Feedback Sports dealers as well as general public consumers.

• Field mobile app related questions.

• Maintain, organize and develop customer service records, procedures and documentation in a web-based environment.

• Communicate quality or warranty issues internally to the company.

• Test and document product returns and customer solutions.

• Attend and work at trade shows/bicycle events as requested.

• General errands for the company in the local area.

• Responsible for the upkeep of Feedback Sports vehicles and warehouse.

• Perform other tasks as assigned by supervisor.

Requirements:

• 2-3 years experience in customer service.

• Strong mechanical and electrical problem solving skills.

• Proven experience with Microsoft Office, Google Drive, Quickbooks, or other business software.

• Organizational and clerical skills necessary.

• Communicate to customers with patience, empathy, and professionalism.

• Comfortable interacting and communicating with the general public and dealers.

• General understanding of bicycles and a passion for cycling.

• Bike shop experience is a plus.

We offer a competitive salary and benefits package coupled with a desirable company culture.

Feedback Sports is a growing and innovative Colorado company of cycling enthusiasts who enjoy lunch rides, good coffee, and being a productive member of our team.

Though relocation compensation is not offered, we welcome all applicants. Feedback Sports is an equal opportunity employer.

To apply, email your resume to careers@feedbacksports.com.