Customer Service Coordinator Opening at Feedback Sports

This Position Has Been Filled


We are looking for an enthusiastic individual to support all aspects of domestic and international customer service activities. This full-time entry-level position includes processing incoming phone, email, and chat communications. This important representative of Feedback Sports will be empowered to make final decisions on these customer service requests.

Job Duties:

  • Handle all customer service requests for warranty, information and spare parts. This includes communications with Feedback Sports dealers as well as general public consumers.

  • Field mobile app related questions.

  • Maintain, organize and develop customer service records, procedures and documentation in a web-based environment.

  • Communicate quality or warranty issues internally to the company.

  • Test and document product returns and customer solutions.

  • Attend and work at trade shows/bicycle events as requested.

  • General errands for the company in the local area.

  • Responsible for the upkeep of Feedback Sports vehicles and warehouse.

  • Perform other tasks as assigned by supervisor.


  • 2-3 years experience in customer service.

  • Strong mechanical and electrical problem solving skills.

  • Proven experience with Microsoft Office, Google Drive, Quickbooks, or other business software.

  • Organizational and clerical skills necessary.

  • Communicate to customers with patience, empathy, and professionalism.

  • Comfortable interacting and communicating with the general public and dealers.

  • General understanding of bicycles and a passion for cycling.

  • Bike shop experience is a plus.


We offer a competitive salary and benefits package coupled with a desirable company culture.

Feedback Sports is a growing and innovative Colorado company of cycling enthusiasts who enjoy lunch rides, good coffee, and being a productive member of our team.


Though relocation compensation is not offered, we welcome all applicants. Feedback Sports is an equal opportunity employer.

To apply, email your resume to

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