Bilingual Customer Success Rep needed at Training Peaks

Join the team that is transforming the way coaches and athletes interact!

If you are interested in playing a role in supporting innovative web app solutions for coaches and athletes then you have come to the right place! At TrainingPeaks we share a passion for creating the next best thing in the world of endurance training software and are looking for a customer care expert to provide an exceptional experience to all customers with the end goal of increasing their success as coaches and athletes.

As Bilingual Customer Success Representative, you will respond to and troubleshoot customer inquiries for both athletes and coaches across the entire TrainingPeaks product line, including TrainingPeaks.com, WKO, and Best Bike Split. This is a permanent, full-time, hourly position.

Your day-to-day in our open, collaborative workspace will look like:

Resolving customer questions and issues via online ticketing system (ZenDesk), phone/Skype, online webinars, etc.
Providing exceptional service for athletes and or coaches
Encouraging the use of the TrainingPeaks ecosystem of products and features where appropriate
Performing other duties as assigned

To be successful in this role, you possess:

Fluency in Spanish and English
Minimum of one year of experience as an Athlete and/or a Coach using TrainingPeaks
Highly customer focused team player
Proven positive ‘can do’ ‘will do’ attitude
Passion for endurance sports, health & fitness
Proven and extensive experience using downloadable training devices (ex. heart rate monitors, GPS devices, power meters, etc…) with a working understanding of how to analyze that data in TrainingPeaks
Working understanding of concepts around training and racing with a power meter
Proven ability to communicate clearly and professionally (both written and verbal)
Strong critical thinking and problem-solving skills without a lot of direction or input
Strong organizational and time management skills

It would be great for you to also have:

Higher education/degree in business or fitness related field
Experience as a Triathlete (as a coach and or athlete)
Experience using Best Bike Split and/or WKO
Experience with ZenDesk

Benefits and Perks:

100% company paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
$1,200/year fitness reimbursement to purchase any items related to healthy living
3 weeks of PTO for all new hires; increase in PTO at various years of service
4 week paid sabbatical for all employees after 7 years of employment
Stocked kitchen with snacks and drinks
Dog-friendly office
Music Studio for all to practice, jam, and record
On-site workout area access: treadmill, bike trainers, rowers, and full weightlifting gym with CrossFit equipment, with changing rooms and showers and towel service
Corporate discounts on gym memberships and top-brand gear
Beautiful North East Boulder, CO location
Flexible work schedule in a culture of trust

TrainingPeaks, TrainHeroic, Alfred Music, and MakeMusic are all partnered brands under the umbrella company Peaksware in beautiful Boulder, Colorado. Peaksware has been recognized as one of Outside Magazine’s “Best Places to Work” six times and was voted #15 of 100 on Built in Colorado’s “Best Places to Work” list! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.

To apply, please visithttps://workable.com/j/06B8D0D817

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