This Job requires excellent people skills as well as being comfortable using software from various companies as well as our own. This job will involve working with event directors as well as event participants over the phone and through email.
Working with Event directors will involve setting up events for registration, making changes to their events and being able to answer any other questions they might have regarding our software. Working with the participants generally involves helping them to sign up for an event, forwarding confirmation emails, or helping them to cancel or refund an entry.
This job requires you to work from home or your location of choice, so you must be a self starter and you must be in a quiet environment where you can handle phone conversations as well as return emails between 8:30am and 4:30pm.
Customer service experience required. Patience and being organized are must have skills.
Excellent verbal communication and written skills are required.
Solid understanding of software such as Word, Excel, the major browsers (Safari, Chrome, IE, FireFox), Photoshop, among others is expected.
Must be a self starter and be able to work from home, while communicating with other employees over chat and phone.